Frequently Asked Questions

How long does it take for carpets to dry?

Drying time typically ranges from 8–12 hours, though this can vary depending on airflow, indoor temperature, and carpet fiber density. Denser fibers retain more moisture and require additional drying time.

Recommended drying conditions:

  • Fall, winter, and early spring: Set indoor heat to 73°F and position fans on the carpet and/or furniture until fully dry.
  • Late spring, summer, and early fall: Set the air conditioner to 73°F and position fans as above.
  • Keep windows closed, as humidity and outdoor air can significantly extend drying time.
  • If you must walk on damp carpet before it's fully dry, wipe your feet on a clean walk-off mat or towel first.

How wet will my carpets be after cleaning?

We use a deep-clean, hot water extraction (steam cleaning) method with a wet cleaning solution. After cleaning, carpets should feel only slightly damp to the touch — pressing your palm to the carpet may leave light moisture, but carpets and furniture should never feel squishy or saturated.

If carpets or furniture are still wet or damp after 24 hours, please contact us. We will return with commercial air movers to accelerate drying.

Are your cleaning products safe for kids and pets?

Yes. Our cleaning solutions are formulated specifically for safety around children and pets without compromising cleaning performance, and they have been used reliably for over 40 years. As with any cleaning product, standard precautions apply.

Before cleaning, we ask that pet food and water bowls be removed from the areas being serviced. We also recommend keeping children, pets, and adults off treated carpets and furniture for 2–3 hours after service to allow adequate drying.

How soon can I walk on my carpet or sit on my furniture?

We recommend avoiding foot traffic on carpets until they are completely dry. If walking on damp carpet is unavoidable, wipe your feet on a clean walk-off mat or towel beforehand. Furniture should be fully dry before use to prevent soiling or damage to the fabric.

Do you clean furniture, and how does the process work?

Yes, we offer furniture cleaning services. Our process is as follows:

  1. Upon arrival, we discuss which pieces you'd like cleaned and confirm pricing before beginning work.
  2. A protective tarp is placed on the floor, and the furniture is positioned on top of it.
  3. The fabric is treated with a pre-spotting solution.
  4. Using a specialized furniture cleaning tool with an integrated solution and vacuum line, we clean every section of the fabric.
  5. Once cleaning is complete, we hand-dry the fabric and wood components with a clean towel to speed up drying.
  6. The furniture and any moved items are returned to their original position, and the tarp is removed.

After service, adjust your indoor temperature as outlined above and direct fans at the furniture. Loose cushions and pillows should be rotated every 2 hours to promote even drying.

Do I need to move my furniture before you arrive? Can you clean walkways only?

This depends on your preference:

  • Full-room cleaning: If you'd like carpet cleaned underneath furniture, we move larger pieces approximately 4 feet from the wall, clean the exposed area, then reposition the furniture on protective foam blocks.
  • Walkway (traffic pattern) cleaning: For clients who only want high-traffic areas cleaned, we apply pre-spotting treatment and clean those zones specifically, at a reduced walkway rate.

In either case, we ask that small items — shoes, lamps, clothing, and similar objects — be cleared from the floor prior to our arrival.

How much do you charge?

Pricing is based on square footage for carpet cleaning and furniture type for upholstery cleaning. Our minimum service charge is $125 for Wood County; a mileage surcharge applies to service outside this area.

For an accurate quote, please call us at 419-352-1964.

What happens to the wastewater from cleaning?

Wastewater is never discharged into household plumbing, toilets, or outdoor drainage. Our trucks are equipped with separate onboard tanks for clean water and wastewater. At the end of each service day, wastewater is returned to our shop and disposed of through a proper municipal drainage system.

How long does a typical cleaning take?

Service time varies based on scope:

  • 2 rooms: 1–2 hours
  • 4–6 rooms: 2–3 hours
  • Furniture (sofa and loveseat): 1–2 hours

Do you reuse or recycle wastewater?

No — wastewater is never reused or recycled. Our truck-mounted systems use two separate hoses: a solution hose delivering clean water and cleaning agents, and a vacuum hose extracting soiled water back into the truck.

Each truck is fitted with two stacked, separate tanks — one for clean water/solution and one for wastewater. Clean water is loaded each morning and heated via a copper line connected to the truck's engine radiator. A built-in thermostat regulates the water temperature to a maximum of 160°F, the level recommended for effective cleaning without risking damage to carpet or upholstery fibers.

Do you "dry clean" carpets?

The term "dry cleaning" is misleading in that some water is used in all cleaning processes. A method that is marketed as "dry cleaning" by a large franchise company uses carbonated water sprayed on the carpet, in theory, to suspend soils. The carpet is then gone over with a spinning pad called a bonnet. This method is an adaptation of hard surface floor cleaning used on carpets. This method is NOT recommended by any major carpet maker. In its maintenance literature, the world's largest carpet maker, Shaw Industries, warns against using this method, particularly on cut pile carpets. It has very limited potential for soil removal, as no real extraction is utilized. The spinning pad can also cause swirl marks and fiber distortion.

My carpet is a Berber style, can it be safely cleaned?

Yes. Our Bane-Clene® cleaning method is endorsed by more than fifty major carpet makers as the best way to clean any carpet.

EPAChart.jpg

How often should carpets be cleaned?

The chart to the left shows the cleaning interval recommendations of the United States Environmental Protection Agency. These frequencies have been determined to provide optimum indoor air quality.

Will carpet get dirty faster after it has been cleaned?

No. This old wives tale can be traced backed to the days when carpets were cleaned with the shampoo method. The shampoo residue did cause rapid re-soiling. Today's modern synthetic detergents do not leave a sticky residue behind. Our Bane-Clene® system uses only a small amount of very effective cleaning agent and recovers over 95% of all moisture used. The end result is a clean carpet that will stay cleaner longer and be better able to withstand future soiling. An application of Sta-Clene™Carpet Protector 940 is also recommended after cleaning to restore soil and stain resistance that wears off over time.

What local areas do you service?

We proudly provide carpet cleaning services as well as water removal and restoration to the Toledo, Bowling Green and the surrounding areas, which includes Wood, Lucas, Hancock, Henry, Allen and Seneca counties.

Important Tips For Selecting A Professional Cleaner

A common misconception is that all cleaning services are alike. The truth is that a wide range of quality levels are available. Some cleaners specialize in commercial cleaning, and only do residential work to fill in their schedules. Others are “coupon” cleaners whose business strategy is to distribute large quantities of coupons offering remarkably low prices. Typically, their intent is to round up a large group of customers quickly in a specific geographic area, schedule as many jobs as possible in the target area and work as quickly as possible to get on to the next job. A few firms (such as Guarantee Carpet Cleaning) specialize in the responsible care of carpet or upholstery that is considered an investment. Choosing the right vendor for you may take some time, but the results are worthwhile.

When choosing a professional cleaner, it is important to feel confident about who is coming into your home. Ask if the cleaner is familiar with your type of carpet or upholstery. If you consider your floor coverings and furniture an investment, you probably will not want a “coupon” cleaner. Make sure the cleaner you choose will treat your carpet individually. When calling a cleaning company, is the person you speak with on the phone polite and knowledgeable? How does the technician greet you at the door? You should be addressed with respect, as "sir" or "ma'am." Is the technician dressed professionally? Is their vehicle clean? Does the technician conduct a thorough evaluation of your carpet and go over it with you prior to beginning any work? Does the company have testimonials or references from qualified people or professionals? These are all important questions to ask when choosing the best service for your needs.

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